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General Sale Conditions
Art. 1 The following Terms and Conditions of sale concern the long-distance purchase of products and / or services effected through the internet web on the site www.beadsmine.it , property of Beads Mine di Simona Dipietromaria with registered office in Italy, at Via Del Dall 15, 28887 Omegna (VB), Vat Number It 02440430037 Fiscal Code DPTSMN68P66G062U.
Art. 2 The customer placing an order on the e-commerce site www.beadsmine.it declares to have read and to accept the following terms and conditions of sale, the terms of purchase, delivery and payment, and all the indications provided in the whole purchasing process (flag required before placing the order).
Art. 3 It is excluded any right of the Customer to obtain a damage compensation or refund, and any contractual or extracontractual liability for any direct or indirect damages to people and / or objects caused by the rejection, even partial, of an order. In case of unforeseen unavailability of goods, even temporary, and non-acceptance of the order Beads Mine di Simona Dipietromaria iwill promptly notify the Customer by e-mail. The amount already paid by the Customer will be refunded as soon as possible, but not later than thirty days from the receipt of the purchase order.
It is also excluded any right of the Customer to obtain a damage compensation or refund and any contractual or extracontractual liability for any direct or indirect damages to people and / or objects
caused by the incorrect or inappropriate use of materials and tools for sale on the site Beads Mine di Simona Dipietromaria. In particular, Beads Mine di Simona Dipietromaria emphasizes that all materials and tools for sale are not suitable for usage by children under 14 years old.
Art. 4 It is strictly forbidden for the Client to enter fake data and / or invented and / or fantasy ones in the registration process required, The identifying data and e-mail must be the real personal data and not the ones of other person or fantasy.
It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Beads Mine di Simona Dipietromaria reserves the right to prosecute any violation or abuse, for the protection of all consumers.
The Customer removes from Beads Mine di Simona Dipietromaria any liability due to the issue of wrong fiscal documents caused by false client's data supplied by the customer, being the Customer the only responsible of the correct data entry.
Art. 5 The customer can only purchase products in the catalog of the site at the time of the order. The order can not be made in relation to products which, although present in the catalog of the site, are indicated as unavailable. In any case, the products on the site are offered until sell-out of their availability. The picture accompanying the description of a product may not be fully representative of its features but differ in color, size, elements and accessories shown in the picture. The technical information supporting the purchase are provided by the manufacturers and are intended as mere material for general information.
The order is made through the shopping cart system on the Site www.beadsmine.it. The Customer selects the products into the cart and follows the suggested order procedure. To purchase you must be registered. The customer can check the status of his order at any time, by entering the reserved area with his personal access data.
Art. 6 Before confirming the purchase the total cost of the order will be shown to the customer, and he will be able to modify in whole or in part, or completely cancel the order. The correct receipt of the order is confirmed by the system by an e-mail comunication, sent to the email address provided by the Customer. This confirmation message will contain date and time of the order, an order number (to be used in any further communication), the list of the purchased products and their prices, delivery costs, the data provided by the Customer for billing and delivery and the payment method chosen by the Customer. The Client will verify the content of the communication and inform immediately Beads Mine di Simona Dipietromaria if there are errors and omissions.
Art. 7 Product prices are clearly indicated on the site and include taxes. They are for the quantity of goods specified. Beads Mine di Simona Dipietromaria reserves the right to change the prices listed on the Site www.beadsmine.it without notice.
Art. 8 It is the client's liability to register with the correct data and keep them updated, logging in with his credentials in "My Account".
Art. 9 The purchase of goods is possible with payment through PayPal, Credit Card and Bank Transfer.
Art.10 PayPal is the safest method to pay because the data of your credit card will not be shared in any way, as they are recorded and managed only by PayPal.
Art.11 Credit card. At no time during the purchase process Beads Mine di Simona Dipietromaria is able to know information about the buyer's credit card, which are sent via secure connection directly to the site of the card issuer that manages the transaction. No archive of Beads Mine di Simona Dipietromaria will retain such information. In any case Beads Mine di Simona Dipietromaria can be held responsible for any fraudulent or illegal use of credit cards by third parties, upon payment for products purchased on the Site.
Art.12 Bank transfer in advance. It is possible to pay by bank transfer ONLY if it is effected by an Italian bank account. In this case the goods will be shipped after the receipt of the amount on our bank account. The payment must be made not later than three working days from the receipt of the email order confirmation. Expired this period in vain, the order will be automatically canceled and will not be processed. Foreign bank transfers are not accepted, if they are received it will be required an additional payment for expenses incurred and the order will not be shipped until the payment for the additional sum required is received.
The data for the bank transfer are the following:
Beneficiary Beads Mine di Simona Dipietromaria
The description must contain the following data:
- Name and surname of the person effecting the bank transfer
- Order number and date
The customer must provide proof of the effected bank transfer sending a copy to firstname.lastname@example.org within three working days from the receipt of the email order confirmation.
Art.13 Picking up the goods at our warehouse with payment on delivery (by appointment only).
Art.14 All prices shown on www.beadsmine.it are expressed in EURO, which is the base currency and the only accepted one.
Delivery Terms and Costs
Art.15 Beads Mine di Simona Dipietromaria delivers in Italy and abroad, both in UE and extra UE. For international shipments free shipping is never allowed.
Art.16 Shipping costs and accessory costs are expressly indicated when the Client effects the order under a unique report “ cost refund”. Modalities, timing and costs of such expenses are visible on special pages " national shipping" and "international shipping". Delivery times indicated are for guidance only and are in no way binding for Beads Mine di Simona Dipietromaria. There is not a telephone notice to the Customer from the carrier. If the Client is absent at the first delivery trial, the carrier will pass again a second time or he will contact the Client to arrange a new delivery. In case of failure, even of the redelivery, Beads Mine di Simona Dipietromaria will try to contact the Customer to define and possibly solve the causes of non-delivery. In case of failure, the goods will be returned by the carrier to Beads Mine Simona Dipietromaria and the order will be considered canceled due to the impossibility of executing the delivery. Beads Mine di Simona Dipietromaria will inform the client by e-mail about the cancellation of the order . The amount already paid by the Customer will be refunded after deduction of expenses concerning transport cost and various delivery trials.
Art. 17 Upon delivery of the goods by the courier, the customer MUST check: that the number of packages is as stated in the bill of the carrier, that the packaging is not damaged or wet or otherwise altered, including the sealing materials. Any damage to packing and / or product or the non correspondence of the number of packages or information must be immediately contested by writing the words "subject to control" written on the proof of delivery of the carrier. Once signed the bill of the carrier the customer can not make any objection about the appearance of the goods.
As required by current legislation, the maximum limit for reporting transport damages to Beads Mine di Simona Dipietromaria is eight days from the receipt of order.
The delivery of the goods by the carrier is at the roadside.
Art.18 If Beads Mine di Simona Dipietromaria is not able to deliver the goods as a result of its unavailability, even temporary, it will promptly notify the Customer by e-mail. The amount already paid by the Customer will be refunded as soon as possible, but not later than thirty days from the receipt of order.
Beads Mine di Simona Dipietromaria does not assume any liability for disservices caused by major force such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that could prevent, in whole or in part, to execute the contract within the agreed times. Beads Mine di Simona Dipietromaria will not be liable to any party or third parties for damages, losses and costs incurred, due to impossibility of executing the contract for the above mentioned causes. The customer has only the right to get back the price paid, within agreed limits.
Right of withdrawal
Art.19 According to Article 5 Legislative Decree 185/1999 and Art. 64 Legislative Decree N. 206/2005, if the customer is a consumer (that is a person who buys goods for purposes unrelated to business or professional activity, or does not effect the purchase by indicating in the order form a VAT number) he will have the right to withdraw from the contract for any reason, without explanation and without penalty, within 10 working days from receipt of the goods.
Art.20 To exercise this right, the Customer must send to Beads Mine di Simona Dipietromaria, within 10 working days from receipt of the goods, a notice by registered letter with return receipt addressed to:
Beads Mine di Simona Dipietromaria
Via Del Dall 15
28887 Omegna (VB)
Such notice, by registered mail with return receipt, must contain the customer's data, the number and date of order and the reason of the withdrawal. The will to terminate the contract may also be advanced, always within 10 working days from the receipt of the goods, by e-mail to email@example.com and followed by a registered letter confirmation with acknowledgment of receipt, obligatorily sent within the next 48 hours.
When Beads Mine di Simona Dipietromaria will receive the above mentioned registered letter, it will promptly notify the customer by e-mail the authorization to return the specified goods and the relative instructions.
Art.21 The customer must prepare the product packing it carefully in its original packaging (including internal protections) avoiding to damage it with adhesive labels, etc., complete with all the accessories and all contained originally.
Art.22 By law, the shipping costs for the return of the goods are at client’s expense. The expedition, until the certificate of receipt in our warehouse is under the full responsibility of the customer. We recommend to insure the shipment against theft, loss or damage during transport. Beads Mine di Simona Dipietromaria is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. The product is never to be sent by priority mail untraceable.
Art.23 The shipment by the customer must be made within ten working days from receipt of the return authorization and instructions on how to return, sent from Beads Mine di Simona Dipietromaria by e-mail. The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original package, we recommend, when possible, to put in a second box; avoid in all cases the attachment of labels or tape directly on the original product packaging.
Art.24 On receipt of the goods Beads Mine di Simona Dipietromaria will check its completeness and refund the Customer the amount of the purchased goods, excluding shipping costs originally incurred, within 14 days from the receipt of the goods.The refund will be made with the same method of payment used in the order by the Customer: by bank transfer on the account of the customer, by credit card or by PayPal.
Art.25 In case of damage of the goods during transport, Beads Mine di Simona Dipietromaria will inform the customer (within 5 working days of receipt of goods in its store) to enable him to formulate a timely complaint against the carrier and to obtain refund of the value of the goods (if insured); in this case, the product will be at the Client's disposal for its return, while canceling the request of withdrawal.
Art.26 The right of withdrawal can be applied only to the product purchased in its entirety, it is not possible to apply it only on a part of the purchased product.
Art.27 The right of withdrawal can not be exercised in relation to products made on Client's demand or clearly customized and personalized or that because of their nature can not be returned or are liable to deteriorate or expire rapidly.
Art.28 The right of withdrawal is totally lost, for lack of the essential condition of product integrity (packaging and / or its contents), if Beads Mine di Simona Dipietromaria finds:
the lack of external and / or internal original packaging
the absence of product components
the product is damaged for different causes than its transport
In case of forfeiture of the right of withdrawal Beads Mine di Simona Dipietromaria will return to sender the purchased product charging him the shipping costs.
Delivery errors - Non-compliant products
Art.29 The Customer must report to Beads Mine di Simona Dipietromaria , by e-mail at firstname.lastname@example.org, within maximum 10 working days from receipt of the goods any claim concerning delivery errors and / or non-compliance of the products, regarding their nature or quality, compared to the indications mentioned on the order form, Any complaint submitted after this time limit will be rejected without appeal.
If possible we ask the Client to enclose a photo showing the error and / or non-compliance to the e-mail claim.
Art.30 At receipt of the complaint Beads Mine di Simona Dipietromaria will promptly notify the customer by e-mail the authorization to return the specified goods and the relative instructions. The return of a product can be effected only after the receipt of the authorization to return the specified goods. The Customer must send the good within ten working days from receipt of the return authorization and instructions sent from Beads Mine di Simona Dipietromaria by e-mail. The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories).
Art.31 On receiving the goods, Beads Mine di Simona Dipietromaria will check its completeness and refund the Customer the amount of the purchased goods within 14 days of return of goods. The refund will be made with the same method of payment used in the order by the Customer: by bank transfer on the account of the customer, by credit card or by PayPal.
Art.32 The personal data requested for the order are collected and processed to meet the expressed requirements of the Customer and they WILL NOT in any circumstances and for any reasons be given to third parties. Beads Mine di Simona Dipietromaria guarantees its customers the respect of rules concerning the processing of personal data, disciplined by the privacy code as per Legislative Decree 196 of 30.06.03.
Owner of personal data processing is Beads Mine di Simona Dipietromaria registered office in Italy, at Via Del Dall 15, 28887 Omegna (VB).
Art.33 Any complaint must be addressed to Beads Mine di Simona Dipietromaria registered office in Italy, at Via Del Dall 15, 28887 Omegna (VB) - e-mail info@beadsmineThese Terms of Sale may be modified by .it
Current Governing Law and Court of Jurisdiction
Art.34 The sales contract between the customer and Beads Mine di Simona Dipietromaria is considered concluded in Italy and regulated by Italian Law.
These Terms of Sale may be modified by Beads Mine di Simona Dipietromaria without notice and will be valid from the date of publication on the website www.beadsmine.it, always obviously understood that they are in any case subject to Italian Law.
For civil and penal disputations concerning contracts of sale between the Customer and Beads Mine di Simona Dipietromaria concluded through the Site, if the Customer is a consumer the territorial jurisdiction will belong, without exception, to the Court of reference of the place of residence or domicile of the Customer, if located in Italy. In all other cases, the territorial jurisdiction belongs without exception to the Court of Verbania.